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讲座预告|张东松教授:Effects of Verbal and Nonverbal Behaviors on Detection of Fake Online Consumer Reviews

发布时间:2017-12-22    来源:

主题:Effects of Verbal and Nonverbal Behaviors on Detection of Fake Online Consumer Reviews

主讲人:Prof. Dongsong Zhang 

     Associate Editor for Information & Management


地点:25教学楼A区三层Class A


Dr. Dongsong Zhang is a full professor of Information Systems at University of Maryland, Baltimore County, USA. He received his Ph.D. in Management Information Systems from the Eller School of Management at the University of Arizona in 2002. His research interests include mobile computing, social media analytics, adaptive and personalized technologies, business intelligence, and knowledge management. He has published approximately 140 research articles in journals and conference proceedings, including journals such as MIS Quarterly, Communications of the ACM (CACM), Journal of Management Information Systems (JMIS), ACM Transactions on Accessible Computing, IEEE Transactions on Knowledge and Data Engineering (TKDE), IEEE Transactions on Software Engineering, IEEE Transactions on Multimedia, IEEE Transactions on Systems, Man, and Cybernetics, IEEE Transactions on Human-Machine Systems, IEEE Transactions on Professional Communication, IEEE Intelligent Systems, among others. He has received a dozen research grants and awards from U.S. National Science Foundation (NSF), National Institute of Health (NIH), U.S. Department of Education, Google Inc., National Natural Science Foundation of China, and Chinese Academy of Sciences. He has served on the U.S. NSF grant review panels for a number of times, and has been an external research grant reviewer for the Research Grant Council of Hong Kong. Dr. Zhang is currently a senior editor or an associate editor of 6 International journals, such as Information & Management, Electronic Commerce Research and Applications, Information Systems Management. He has been a visiting professor of a number of universities in Netherlands, Switzerland, United Kingdom, Hong Kong, and Taiwan, etc.


The value and credibility of online consumer reviews are compromised by significantly increasing yet difficult-to-identify fake reviews. Extant models for automated online fake review detection rely heavily on verbal behaviors of reviewers while largely ignoring their nonverbal behaviors. This research identifies a variety of nonverbal behavioral features of online reviewers and examines their relative importance for the detection of fake reviews in comparison to that of verbal behavioral features. The results of an empirical evaluation using real-world online reviews reveal that incorporating nonverbal features of reviewers can significantly improve the performance of online fake review detection models. Moreover, compared with verbal features, nonverbal features of reviewers are shown to be more important for fake review detection. Furthermore, model pruning based on a sensitivity analysis improves the parsimony of the developed fake review detection model without sacrificing its performance.

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